Policies

Creating a calm, supportive environment is important to me, and these policies help ensure every client receives the time and attention they deserve. Thank you for honoring these guidelines.

⏳ Cancellation Policy

Life happens — I completely understand. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice.

• Cancellations made less than 24 hours before your appointment will result in forfeiture of your $25 deposit.
• No‑call / no‑show appointments will also result in forfeiture of your $25 deposit.
• If the therapist cancels less than 24 hours before your appointment, the rescheduled session will be $25 off.

This policy protects my time and allows other clients the opportunity to book.

🕒 Late Arrival Policy

To respect the clients scheduled after you, sessions must end at the originally scheduled time.

• If you arrive late, your session will still end at the planned time, and the full session fee will apply.

I want you to enjoy your full reset — arriving on time helps make that possible.

💳 Payment Policy

Full payment is due at the time of service. I accept:

• Credit and debit cards; gift cards
• Cash (please bring exact amount; change is not kept on hand)
• The following are not accepted: Cash App, Venmo, Zelle

Gratuity is never expected but is always appreciated.

❤️ Health & Wellness Policy

Your safety and comfort are my priority.

Please reschedule your appointment if you are experiencing:

• Fever
• Any contagious illness or someone in your household is experiencing a contagious illness
• Recent injury that makes massage unsafe

If you arrive sick, I will need to reschedule your session for a later date.

Clients are welcome to wear masks during the session. Additionally, the therapist may choose to wear a mask during the session. 

🤝 Professional Boundaries

Unplug & Unwind is a professional therapeutic practice. I have a zero-tolerance policy for solicitations of any kind. Jokes, innuendos, and inappropriate requests are taken seriously and will result in swift termination of the session and full payment will be required. Future appointments may be declined.

📱 Communication Policy

Text or email is the best way to reach me for scheduling changes or questions. I will do my best to respond promptly during business hours.